Mindcell Sales Training, Ltd ("Mindcell," "we," "us," "our") is committed to protecting the privacy of our customers, partners, and community members. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Under the UK Data Protection Act 2018 and the GDPR, you have the following rights regarding your personal information:

2.1 Right to be Informed: You have the right to be informed about how we collect, use, and share your personal information. This Privacy Policy provides you with this information.

2.2 Right of Access: You have the right to access your personal information held by us. You can request a copy of your data by contacting us.

2.3 Right to Rectification: You have the right to have inaccurate or incomplete personal information corrected. If you believe any of your information is incorrect, please contact us to update it.

2.4 Right to Erasure: You have the right to request the deletion of your personal information, also known as the "right to be forgotten." This right is not absolute and may be subject to certain exceptions, such as legal obligations.

2.5 Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data.

2.6 Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another organization.

2.7 Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

2.8 Rights Related to Automated Decision-Making including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. 

We collect the following types of information:

3.1 Personal Information: This includes information that can be used to identify you, such as:

• Your name
• Email address
• Postal address
• Phone number
• IP address
• Demographic information (e.g., age, gender)
• Payment information
• Any other information you provide to us voluntarily

3.2 Non-Personal Information: This includes information that cannot be used to identify you, such as:

• Website usage data (e.g., pages visited, time spent on site)
• Aggregated data
• Anonymized information 

We use your information for the following purposes:

4.1 Providing and Improving Services:

• To deliver the sales training programs, products, and services you have requested.
• To maintain and improve our offerings based on your feedback and usage patterns.

4.2 Customer Support:

•  To respond to your inquiries and provide effective customer support.

4.3 Personalization:

•  To personalize your experience on our website and tailor content to your interests.

4.4 Marketing Communications:

• To send you marketing communications about our products and services, but only with your explicit consent. You can opt-out of these communications at any time.



4.5 Legal Compliance:

• To comply with applicable laws and regulations, such as responding to legal requests or preventing fraud.

We process your personal information based on the following legal grounds:

5.1 Contract:

To fulfill our contractual obligations to you when you purchase our products or services.

5.2 Consent:

Where you have given your explicit consent for a specific purpose, such as marketing communications.

5.3 Legitimate Interests:

To pursue our legitimate business interests, such as improving our services, preventing fraud, and conducting data analytics. We will always balance our interests against your rights and freedoms.

5.4 Legal Obligation:

To comply with legal obligations, such as tax laws or responding to court orders.

We may share your information with the following third parties:

6.1 Service Providers: We may share your information with carefully selected third-party service providers who assist us in providing our services. These providers are contractually obligated to protect your data and only use it for the purposes we specify. Examples include IT providers, marketing agencies, payment processors, and cloud storage providers.

6.2 Business Partners: We may share your information with business partners who offer products or services that may be of interest to you, but only with your explicit consent.

6.3 Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a court order or to prevent harm to public safety. 

We take appropriate technical and organisational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: 

7.1 Encryption: We use encryption to protect your data during transmission and storage.

7.2 Access Controls: We restrict access to your personal information to authorized personnel only.

7.3 Data Minimisation: We collect only the minimum amount of personal data necessary for the specified purpose.

7.4 Staff Training: We train our staff on data protection best practices.

7.5 Physical Security: We maintain physical security measures to protect our facilities and data centres.

7.6 Security Assessments: We conduct regular security assessments and penetration testing to identify and mitigate potential vulnerabilities.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We have a data retention policy that outlines specific retention periods for different types of data. We securely delete or anonymize your data when it is no longer needed. 

We use cookies and similar technologies to collect information about your use of our website. This information is used to improve our website, personalize your experience, and analyse website traffic. We provide clear information about our use of cookies and obtain your consent where required by law. You can control the use of cookies through your browser settings.

If we transfer your personal information outside of the UK, we will ensure that appropriate safeguards are in place to protect your data. This may include using standard contractual clauses approved by the European Commission or relying on adequacy decisions for countries with adequate data protection laws. 

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. 

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Mindcell Sales Training, Ltd

Office 6, Mitchell House

Brook Avenue

Salisbury Green

Southampton

SO319HP

United Kingdom

+44 01489 589 880

 info@mindcell.co.uk

Effective Date: 13 December 2024